The chapter argues that applying BPM and BPR in eGovernment has the potential to enhance public sector performance and achieve organizational goals in public sector organizations. The Business Process Model and Notation (BPMN) specification provides a graphical notation for specifying business processes in a Business Process Diagram. The process setup is based on a report by Nexant Inc. By modeling business processes in eGovernment, public sector organizations can achieve improvements in transparency and reduction in costs and resource requirements, resulting in improved business performance and compliance. Process modeling software is utilized to organize the mass and energy streams, and cost. Its purpose is two-fold: Providing businesses with the capability of understanding their internal business procedures in a graphical notation Facilitating the ability to communicate these procedures in a standard manner. eGovernment is a modern trend that is driven by the advances in BPM and BPR as well as the aspirations of citizens who place increasing demands on governments' service. Business Processing Modeling Notation is a model and a notation that is exclusively applicable to Business Processes. AbstractThis chapter reveals the roles of business process modeling (BPM) and business process reengineering (BPR) in eGovernment, thus describing the concepts of eGovernment and BPM BPM methodologies business process modeling notation (BPMN) the importance of BPR in government-to-citizen (G2C) e-commerce the relationship between BPM and eGovernment-based citizen satisfaction the application of BPR in eGovernment and the implementation of eGovernment through BPM.
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